Shipping policy

Last updated: August 17, 2026

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays. Processing may take longer during holidays, major promotions, unusually high order volumes, address verification, or product availability issues.

Processing time is separate from shipping time.

Shipping Rates

Orders of $49 USD or more qualify for free standard shipping.
Orders under $49 USD are charged $5.90 USD for standard shipping.

The qualifying order value is calculated after discounts and before taxes, customs duties, or import charges.

Estimated Shipping Time

Standard shipping normally takes 5–12 business days after dispatch.

Delivery times are estimates and are not guaranteed. Remote locations, customs inspections, severe weather, public holidays, carrier disruptions, and other circumstances outside our reasonable control may extend delivery times.

Tracking

When tracking is available, it will be sent to the email address used at checkout.

Tracking may take several business days after dispatch to display its first carrier update. International tracking may temporarily stop updating while a parcel moves between carriers or countries.

Multiple Packages

An order may be shipped in multiple packages or from different fulfillment locations. Packages may arrive on different dates.

You will not be charged additional shipping solely because we divide an order into multiple packages.

Multiple Addresses

One order cannot be divided between multiple shipping addresses. Please place a separate order for each address.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact support@zavilomart.com immediately if you notice an error. We will try to update the address before processing begins, but changes cannot be guaranteed after processing or dispatch.

Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Customs Duties and Taxes

International orders may be subject to duties, taxes, customs fees, or brokerage charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.

We do not control these charges. Customs inspections may also delay delivery.

Delayed or Missing Orders

If an order is substantially beyond its estimated delivery window or tracking has not updated for an extended period, contact support@zavilomart.com with your order number and tracking information.

We may need to complete a reasonable carrier investigation before providing a replacement or refund.