Refund policy
Last updated: August 17, 2026
At ZAVILOMART, we are committed to providing quality products and standing behind our fulfillment.
If an item arrives defective, damaged, incorrect, or materially different from its description, we will provide an appropriate replacement or refund at no additional cost, subject to this policy and applicable law.
Please Check Your Order
Please carefully check the product, size, color, design, model, quantity, shipping address, and other options before placing your order.
We do not generally accept returns or exchanges caused by customer selection errors or a change of mind, including ordering the wrong size, color, design, model, quantity, or variant.
Other requests may be reviewed individually, but approval is not guaranteed.
Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, incorrect, or materially different from its description, contact us promptly at:
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos showing the item and issue;
- A photo of the packaging and shipping label.
Our customer service team will review your claim. If approved, we may:
- Send replacement parts;
- Send a replacement product free of charge;
- Issue a full or partial refund; or
- Provide another remedy required by applicable law.
We may not require the original product to be returned. If a return is required because of a confirmed defect or our error, we will provide instructions and cover the reasonable authorized return cost.
Minor color differences caused by lighting, photography, or screen settings, and minor measurement differences that do not materially affect normal use, are not necessarily defects.
Other Return Requests
For requests unrelated to a confirmed defect or seller error, contact support@zavilomart.com.
If the return is approved:
- We will provide the correct return address and instructions;
- The customer is responsible for return shipping;
- Original and expedited shipping charges are non-refundable unless required by law;
- The item must be unused, unworn, unwashed, undamaged, and in its original packaging;
- All accessories, manuals, and proof of purchase must be included.
Do not return an item without authorization. Unauthorized returns may be refused and may not qualify for a refund or replacement.
Do not return an item to the address shown on the original shipping label unless our customer service team expressly authorizes it.
Non-Returnable Items
Unless defective, incorrect, or otherwise required by law, we do not accept discretionary returns of:
- Used, worn, washed, damaged, or altered products;
- Personalized, customized, or made-to-order products;
- Opened intimate, sanitary, beauty, personal-care, or health products;
- Perishable or digital products;
- Gift cards;
- Hazardous or flammable products;
- Items clearly marked as final sale before purchase;
- Products damaged through misuse, improper care, accidental damage, or unauthorized modification.
Discounted products remain eligible for remedies if they are defective, damaged, incorrect, or covered by mandatory consumer rights.
Exchanges
We generally replace products only when they are defective, damaged, incorrect, or materially different from their description.
Exchanges caused by a customer selection error or change of mind are not guaranteed. If approved, the customer is responsible for the applicable return and reshipping costs.
Cancellations and Address Changes
Contact support@zavilomart.com as soon as possible if you need to cancel an order or change the shipping address.
We will try to help, but cannot guarantee cancellation or changes after an order enters processing or is transferred to a carrier.
Refunds
After an authorized return is received and approved, please allow 3–5 business days for us to process the refund.
Refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit.
Late or Missing Refunds
If an approved refund has not arrived:
- Check the original payment account;
- Contact your card issuer or payment provider;
- Contact your bank;
- Email support@zavilomart.com with your order number.
Statutory Rights
Nothing in this policy excludes or limits consumer rights that cannot legally be waived. Where this policy conflicts with mandatory consumer law, mandatory law prevails.